The Challenge
TechCorp, a Fortune 500 technology company with 15,000 employees, faced a common problem: their data team was drowning in reporting requests. With over 200 recurring reports and hundreds of ad-hoc requests monthly, analysts spent 80% of their time pulling data instead of generating insights.
Pain Points
- Average report turnaround: 4.5 days
- Data team backlog: 6+ weeks
- Only 15% of reports led to action
- Executives making decisions on stale data
The Solution
TechCorp deployed Kolossus Chat's Smart Analysis across their organization. The goal: enable anyone to answer their own data questions instantly, freeing the data team for strategic work.
Implementation
Phase 1: Data Connection (Week 1-2)
Connected Snowflake data warehouse, Salesforce CRM, and internal operational databases. Smart Analysis automatically mapped schemas and relationships.
Phase 2: Pilot Group (Week 3-6)
Rolled out to Sales Operations team (50 users). Focused on replacing top 20 most-requested reports.
Phase 3: Company-Wide Rollout (Week 7-12)
Expanded to all 15,000 employees with role-based access controls.
Results
- 80% reduction in report creation time
- 95% decrease in data team ad-hoc requests
- Real-time executive dashboards (vs. weekly before)
- 3x increase in data-driven decisions
- $2.4M annual savings in analyst time
Key Learnings
"The biggest surprise was adoption speed. We expected resistance, but people loved being able to answer their own questions. Our data team went from gatekeepers to strategic partners."
- Sarah Chen, VP of Data & Analytics, TechCorp
Success Factors
- Executive sponsorship from CTO
- Starting with high-value, high-volume use cases
- Investing in user training and onboarding
- Celebrating early wins to build momentum