The Challenge
Students expect instant, accurate answers while also valuing personal connections with campus staff. AI enables institutions to deliver both at scale.
Design Principles
- Match your institution's voice and culture
- Enable seamless handoff to human staff
- Personalize based on student context
- Support multiple channels students prefer
Use Cases
Enrollment Services
AI handles registration questions, financial aid inquiries, and deadline reminders while routing complex situations to staff.
Academic Support
Automated tutoring connections, study resource recommendations, and schedule planning with advisor escalation.
Campus Life
Information about events, services, and resources with warm handoffs for personal concerns.
Human Connection Design
Critical: Design AI to recognize when students need human support -academic struggles, personal challenges, or complex situations.
Measuring Success
Track student satisfaction, resolution rates, staff capacity, and retention correlation to optimize the balance.