ITSM Evolution
IT service management is undergoing rapid transformation as AI automates routine tasks and enhances decision-making.
AI Impact Metrics
- 40% of tickets auto-resolved without human intervention
- 65% reduction in mean time to resolution
- 50% improvement in first-contact resolution
- 30% reduction in IT support costs
Future Vision
By 2027, AI agents will handle 70% of routine IT support interactions.