Ticket Handling Prompts
Ticket Response:
"Draft a response to this IT support ticket. Provide clear troubleshooting steps, relevant KB articles, and next actions if the issue persists."
Incident Response Prompts
Root Cause Analysis:
"Analyze this incident and identify potential root causes. Consider recent changes, similar past incidents, and system dependencies."
Post-Incident Review:
"Create a post-incident review document for [incident]. Include timeline, impact, root cause, resolution, and preventive measures."
Knowledge Base Prompts
KB Article:
"Write a knowledge base article for [issue/procedure]. Include symptoms, causes, step-by-step resolution, and when to escalate."
Change Management Prompts
Change Assessment:
"Assess this change request for risk and impact. Consider dependencies, rollback plan, and testing requirements."