AI in IT Service Management
IT teams handle thousands of tickets, incidents, and requests daily. AI agents automate routine work, accelerate resolution, and improve service quality.
10 ITSM Agents
1. Ticket Classification Agent
Automatically categorizes, prioritizes, and routes incoming tickets to the right teams.
2. Level 1 Support Agent
Handles common IT issues automatically -password resets, software installations, access requests.
3. Incident Detection Agent
Monitors systems for anomalies and creates incidents before users report problems.
4. Root Cause Analysis Agent
Analyzes incident patterns to identify underlying causes and prevent recurrence.
5. Change Assessment Agent
Evaluates change requests for risk, impact, and compliance with change policies.
6. Knowledge Management Agent
Maintains the knowledge base, suggesting updates based on new incidents and resolutions.
7. Asset Management Agent
Tracks IT assets throughout their lifecycle, from procurement to retirement.
8. SLA Monitoring Agent
Tracks service level agreements and alerts teams to potential breaches.
9. Capacity Planning Agent
Analyzes usage trends and predicts future capacity requirements.
10. Security Alert Agent
Triages security alerts, filtering noise and escalating genuine threats.
Incident Response
AI agents can reduce mean time to resolution (MTTR) by 60% through faster triage and automated remediation.
Self-Service Automation
Enable employees to resolve common IT issues without submitting tickets.