AI in Customer Operations
Customer expectations are higher than ever. AI agents help teams deliver fast, personalized service at scale without sacrificing quality.
8 Customer Operations Agents
1. Inquiry Triage Agent
Categorizes and routes customer inquiries to the right team or automated workflow.
2. FAQ Response Agent
Handles common questions instantly with accurate, consistent answers.
3. Order Status Agent
Provides real-time order tracking and proactive shipping updates.
4. Issue Resolution Agent
Guides customers through troubleshooting steps and resolves common issues automatically.
5. Customer Health Agent
Monitors customer health indicators and alerts success teams to at-risk accounts.
6. Onboarding Agent
Guides new customers through setup and adoption milestones.
7. Feedback Analysis Agent
Analyzes customer feedback across channels to identify trends and improvement opportunities.
8. Escalation Agent
Detects frustrated customers and escalates to human agents with full context.
Support Automation
AI agents can handle 60-80% of routine inquiries, freeing human agents for complex issues.
Experience Metrics
- 50% reduction in first response time
- 35% improvement in CSAT scores
- 40% reduction in ticket volume